Shipping policy
Shipping Policy
Effective Date: 15 July 2026
At Tribe Gallery, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, and customer responsibilities.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are processed only on business days (Monday to Saturday, excluding public holidays).
- During festivals, promotional events, or high-order volumes, processing times may be extended. Customers will be notified of any significant delays.
2. Shipping Coverage
Tribe Gallery currently delivers to most serviceable locations across India through trusted courier partners.
3. Estimated Delivery Time
Estimated delivery begins after the order has been dispatched.
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote & Rural Locations: 5–10 Business Days
Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping offers will be applied automatically where eligible.
5. Order Tracking
Once your order is dispatched, you will receive a shipment confirmation along with a tracking number via Email, SMS, or WhatsApp (where available). Customers can track their shipment using the provided tracking details.
6. Delivery
- Deliveries are carried out by our logistics partners during their standard business hours.
- A signature or OTP verification may be required at the time of delivery.
- If delivery fails due to an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to Tribe Gallery. Re-shipping charges may apply.
7. Customer Responsibility
Customers are responsible for providing accurate shipping information, including:
- Full Name
- Complete Delivery Address
- Valid Mobile Number
- Correct PIN Code
Tribe Gallery shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
8. Damaged, Lost, or Tampered Packages
If your package is received in a damaged, tampered, or incomplete condition:
- Report the issue within 48 hours of delivery.
- Share your Order Number, clear photographs, and an unboxing video for verification.
Verified claims will be resolved through a replacement, refund, or other suitable resolution in accordance with our Return & Refund Policy.
9. Force Majeure
Tribe Gallery shall not be held liable for delays or non-delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or courier service interruptions.
10. Contact Us
For any shipping-related queries or assistance, please contact:
Tribe Gallery
Website: www.tribegallery.in
Email: tribegallery@support.gmail.com
By placing an order with Tribe Gallery, you acknowledge that you have read, understood, and agreed to this Shipping Policy.